Contact us

Consumer engagement

Our Community Advisory Council actively promotes community participation to improve and enhance our patient experience and hospital services by providing input on hospital policy and planning.


Consumer Partnership Framework

As part of our commitment to providing the best possible experience for patients, we have created a Consumer Partnership Framework.

The framework is a guide to inform consumers about how they can be involved in influencing health service planning and improvement. It also informs caregivers about engagement and governance processes to be used to strengthen the ways we listen to and work with consumers.

Consumer and Community Advisory Council 

Our Consumer and Community Advisory Council forms part of our commitment to deliver excellent health care.

The Council provides a forum for community input into the provision of our services and activities.

Its role is to represent a consumer voice and enhance the patient experience at the hospital by providing input into our service delivery and planning.

Council members have a variety of backgrounds and experience. Many are heavily involved in the community, including representation on other boards, councils and committees.

Mental Health Consumer and Carer Advisory Group

Our Mental Health Consumer and Carer Advisory Group provides a voice for mental health consumers and carers. It provides feedback into the planning, design, delivery, monitoring and evaluation of the hospital’s mental health services.

The group forms part of our commitment to partner with patients, carers and the broader community to support mental health care.